Customer Reviews & Stories for Art's Automotive in Longview, WA

Kevin | Art's Automotive

5

Our family car experienced a catastrophic engine failure that required a lot of extensive work and research. Art’s automotive staff specifically Melissa Holde was incredible. Their dedication and relentless work ethic to find the best solution was impressive and instilled a confidence that we have never had towards an auto motive service organization. Melissa Holde worked tirelessly in her professional persuit to find all the best options. She also was extremely dedicated whi...

5

The guys are cool here😎

5

Phenomenal customer service and they definitely stand by their work. If you have any issues after your repair, they will absolutely make it right. Thank you Melissa Holde and crew!!!

5

Was very impressed with the staff and service work. I was having issues with a starter and they were very generous with helping with it and even installed a shim plate in it at no charge. I will return and recommend.

4

Needed some work on the front end of my car done. Work was done, on time, and at the quoted price.

4

Was able to order items for a older automobile that couldn't be bought elsewhere and quickly, Thanks

5

Great customer service, fast friendly, and professional! Thanks Melissa Holde for your help!

5

My Honda Ridgeline transmission started acting up. I took it to a transmission shop where they told me that the transmission is fine, but something else is not working. Arts diagnosed it, replaced the control computer and transmission now works well again. Thanks Art's!

5

Great work at a fair price. I was going to have my timing belt changed according to my owners manual (2013 Subaru). I received a call from Patrick Marsh letting me know that halfway into the production year Subaru changed the belt to a chain.. Patrick saved me a great deal of money.. I feel that some if not most shops would have taken my money and said "sucker". Arts Automotive is honest and trustworthy.. heck they are the Boy Scouts of auto repair.. You can trust them.. A+++++

5

I had heard that Arts Automotive also worked on BMW's so I went down there to have them help me with a perceived oil leak that a big dealer in Beaverton claimed I had. On a cold start-up, you could smell what I thought was burning oil, and the Big Dealer claimed that they made a notation about it on my recent oil change. If this was true, why didn't they tell me when I picked up my car. I checked my paperwork they gave me and it mentioned nothing about a leak. but they would be happy to charge me $500 to $1100 dollars to repair it. But I digress... I took it to Art's and his technician only found a small weeping on the back of a valve cover gasket, and not serious enough to merit tearing it apart to fix. Not only that, but he found several items under the hood that were just laying there where someone forgot to replace them. They put her back together and after driving it all day yesterday, there was no oil smell at all. They spent a good 45 minutes working on my car, but charged me nothing because they didn't repair or replace anything (other than a few pieces that were loose under the hood). I am very impressed with this service, and I'll return to have their Tech do future work on my car. Art's Service Adviser, and Technician are a firm step above a place in Beaverton that counts on a very open wallet for their services with no thought to the customer. Respectfully Fred H.

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