Initial call to shop was answered professionally and courteously. Routed to service desk and Patrick was also friendly and informative. He asked me to swing by Monday morning, which I did and was pleasantly surprised. Rather than just quote some number out of a book, Patrick took the time to go out to the car to check some things and ended up determining that the bulb we needed replaced was quick and easy and he had it out, grabbed a new one from the shelf and had it installed before I realized what he was doing! I asked if they could fit me in for an oil change and he said, “sure,” and off we went to get that squared away. Watched all the employees interact with customers on the phone and the ones in person and each were greeted personally and genuinely - not the “I’m being forced to greet you and ask you how you’re doing, but I don’t really care” attitude observed in most places these days. Looking forward to coming back!