I bought a car sight unseen. I called Arts being new in the area I have no experience with shops here. They were friendly and professional. Gave me a more than fair quote, including the logistics of a tow to the garage. They diagnosed car with a blown engine within 24 hours and although I will not be doing the repairs there, I will be going back for any further issues I have on mine and my families vehicles! I believe Melissa is who coordinated everything for me as her name is on the card, but either way both women and the man I spoke to were more than helpful! Definitely recommend!